INTERNATIONAL SHIPPING
For Europe, FREE EXPRESS DELIVERY FOR ORDERS OVER €90.
These are the costs for orders up to €90 (attention: costs may change, please check the actual cost on the webshop).
UP TO 5 kg – €9.90
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (for Canary and Balearic Islands transport cost will be calculated by our staff), Sweden.
SWITZERLAND UP TO 5 KG – €11.90 + €5 customs cost per carton
GROUP 1 (from 5.1 up to 31 kg) – €16.90
Austria, Belgium, Croatia, Denmark, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain (for Canary and Balearic Islands transport cost will be calculated by our staff).
GROUP 2 (from 5.1 up to 31 kg) – €19.90
Bulgaria, Corse, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden.
SWITZERLAND (from 5.1 up to 31 kg) – €25 + €5 customs cost per carton
PLEASE NOTE: Switzerland has a customs cost of €5 per carton, even if the order exceeds €90.
OTHER COUNTRIES
For all other countries, shipping costs vary according to the weight/volume ratio.
Extra-EU shipments include sales prices excluding Italian VAT (22%).
For shipments outside the EU, the carrier may request additional import costs beyond those paid on the website for shipping.
These costs are not predictable by Barbieri and include VAT of the destination country and related customs duties.
To estimate shipping costs, add the desired products to the cart or contact us at info@barbieripnk.it
RESTRICTIONS ON CERTAIN PRODUCTS
Some products cannot be shipped to specific countries due to commercial or transport limitations. Manufacturers may restrict sales in certain regions, or couriers may not transport items such as oversized products, aerosols (not suitable for air transport), and batteries.
SHIPPING
Standard express delivery is carried out on business days between 8:30 AM and 6:00 PM. Delivery by appointment or at specific times is not offered. Deliveries are not made on Saturdays (except in certain areas), Sundays, or public holidays.
It is essential to provide an address where someone is always present (e.g., workplace, neighbor, etc.) and a phone number that is always reachable (preferably a mobile number). Always ensure that the surname(s) appear on the intercom. If delivery cannot be completed, the courier will leave a delivery attempt notice with instructions.
All shipping services include a tracking code sent via email once the shipment has been dispatched, allowing you to monitor its status (for some services, the code will be active 24 hours after shipment).
The courier makes the first delivery attempt without prior notice. If the recipient is absent, a delivery notice will be left (in the mailbox or on the doorbell), and delivery will be attempted again on the next business day.
If the second delivery attempt is also unsuccessful, Barbieri staff will contact the customer to arrange a new delivery.
Storage or holding fees at the courier’s facility are covered by Barbieri for the first 2 days. After that, costs will be charged to the customer (€10 including return transport and storage fees).
If delivery fails (e.g., incorrect address/phone or unreachable recipient) and the shipment is returned to Barbieri SNC, return shipping costs will be charged to the customer. Any reshipment costs are always borne by the customer.
SHIPPING AND DELIVERY TIMES
Shipments are generally dispatched by Barbieri within 24 hours via express couriers. Often, if the order is received in the morning, it is shipped the same day. Delivery typically occurs within 36–48 hours, depending on the courier and destination.
Delivery times: delivery times may vary depending on product availability. The indicated times are purely indicative and not binding.
Deliveries and related services are managed by couriers. Any delays do not entitle the customer to refunds or compensation.
Deliveries are made at street level only (no delivery to upper floors).
ACCEPTANCE AND CONDITIONAL RECEIPT
Upon delivery of the goods, the Customer must verify:
- That the number of packages matches the shipping document;
- That the packaging is intact, undamaged, not wet, or altered;
- That only Barbieri’s original sealing materials have been used.
If any damage is found or discrepancies exist, the Customer must immediately report them to the courier and write "ACCEPTANCE WITH RESERVATION" on the delivery receipt, specifying the reason.
If the courier refuses, it is strongly recommended to contact Barbieri SNC immediately while the courier is present.
If the packaging shows visible damage (holes, dents, cuts, etc.), take photos before opening. This is required for claims.
Important: Generic or unjustified reservations will void insurance coverage.
Once the delivery document is signed, no claims about external damage can be made to Barbieri, only to the courier.
NOTES
Delivery delays or issues: contact the courier’s local branch and keep our support team informed. We will assist you as quickly as possible.
Delivery to others: sometimes shipments marked as delivered are received by neighbors or family members. Please verify before reporting missing deliveries.
Workshops: before giving products to mechanics or third parties, verify their correctness and condition.
Internal errors: although rare, a product may be missing or incorrect. Please contact us promptly. After verification, we will arrange return and reshipment or issue a refund.
Damaged items: if items arrive damaged, contact us within 48 hours with order details and photos. Our support team will assist you promptly.
Refused shipments: if a shipment is refused without authorization and returned, the customer must cover both shipping directions and any customs costs. If held by customs due to unpaid duties/VAT, the order will be lost.